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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A pop-up menu will appear. It includes thorough information about all the operations that you can carry out on the given page. Each pop-up window shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast variety of how-to videos clarifying how to work with our hosting Control Panel. They're created for those of you who would like to see how things are being done rather than just reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you searching for, examine our extensive Frequently Asked Questions section, which includes questions asked by real people and provides practical solutions. We periodically update our FAQ database with new questions & answers in an attempt to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can contact our excellent team of tech support engineers available 24-7 and ready to assist you with any query. Each support ticket you submit will be answered in less than 1 hour (the average ticket response time being approximately 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 54168

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com